Clear communication and a lack of misunderstandings and assumptions are key to successfully negotiating a contract that creates a mutually-beneficial partnership between customers and suppliers. Depending on the status of the requirements at the contract stage, this process may include requirements definition activities that enable estimates of the work to be made before you enter the contract.
Working with your evaluations of your supplier's capability to deliver, you can specify to your legal counsel exactly what terms and conditions you will be using to determine your acceptance criteria of your suppliers' performance.
It's no longer a guessing game that has to end up in court.
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