Without measurement, there is no way to determine in which direction the organization is moving. Your organization's requirements for process and product measurement must be satisfied to provide you with the intelligence with which to make intelligent choices and improvement decisions.
Metrics play an increasingly important role in systematic process improvement. Initially metrics will diagnose and analyse your organization's performance or customer projects. Afterward, they are carried forward as a benchmark against which to manage performance and to estimate, track, and control it. Once effective management practices are in place, metrics are used to enhance any aspect of the organization, including product and process quality and/or environmental management.
Collecting data about defects or issues throughout the life cycle and using that data to focus on defect detection and prevention both supports and enhances your relationship with your customers. Without metrics, project, quality, and environmental management are difficult to implement and if implemented, are often suboptimal.
Process measurement begins with the definition of your goals. Thresholds must be established and actual performance must be monitored via these metrics. Fact-based management becomes possible with early insight into unexpected results. These activities also allow for early root-cause analysis and mitigation planning and looking for negative trends or unexpected results, which exceed control limits in either a positive or negative direction.
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